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Rheem Support

Your needs,
always covered

Customer service plays a pivotal role in our work philosophy. That’s why we’re always attentive to your needs. All your inquiries can be answered in our frequent questions section. Or you can get in touch with our representatives through our post sales service.

About the purchasing process

What is the minimum order quantity?

The quantity depends on the product. Please contact a commercial advisor.

Does it include shipping or do i have to pick it up?

We work with external partners who provide transportation services, and delivery coverage will depend on the volume of units to be purchased.

What is the procedure for a claim or product return?

We have a defined process for claims and returns. To activate it, you must inform your commercial representative or directly contact the Technical Assistance department, who will in turn communicate with you and assign a Non-Conformity for follow-up and response.

Do you have distributors in santiago or other regions?

No, currently sales are conducted at our factory in Maipú – Santiago, Chile.

Do you make deliveries in the metropolitan region?

Yes, we have a company that provides this service and covers the Metropolitan Region, focusing on large volume shipments. We recommend discussing your case with your respective commercial area executive.

Do you make deliveries to other regions?

Yes, we recommend discussing each case with your respective commercial area executive.

Do you have commercial representatives in other countries?

Yes, we have representatives in Colombia, Central America, Mexico, and Oceania. Please contact our Export Sub-management for further details, which can be found on our website.

What certifications does the company have?

ISO 9001:2015 and HACCP certification for both Plastic and Metal plants.

About the products and their use

Can i leave the containers outside?

It is recommended that the containers are not exposed to the elements, such as rain, sun, or heat sources.

Can the containers be used once opened?

Yes, but they must be properly cleaned with chemical products. Please note that Rheem guarantees the containers for "single use" only.

How long can i keep the containers open without using them?

For plastic containers, Rheem guarantees that the mechanical properties will remain in optimal condition for up to 6 months after the customer receives them, as long as they are stored under appropriate conditions, according to the plastic buckets' safety data sheet.

For metal containers, it mainly depends on the environmental conditions in which they are stored. Refer to the container's shelf life guide. We always recommend storing the drums indoors, on pallets, and without significant variations in temperature, humidity, or exposure to corrosive agents or environments. You can request this information from your trusted representative.

What packaging temperature can the containers withstand?

For plastic containers, the maximum packaging temperature is 70ºC, with the normal range between 50 and 60ºC for a maximum of 20 minutes. Please consider that the product's density and environmental temperature conditions can limit the stacking of filled buckets. Filled and closed buckets should not be exposed to high temperatures or direct sunlight.

Metal drums can withstand temperatures ranging from –18ºC to 60ºC without any issues.

Can you develop the decoration of a container?

Yes, we have a Printing Services department that supports this process. To proceed and develop your needs, please channel your request through the respective commercial area executive. For this purpose, it is ideal to have the artwork already designed in the Adobe Illustrator software.

How can i close the plastic buckets?

Use a rubber mallet for low-volume packaging processes and a roller closing machine for high-volume packaging processes.

Do you recommend any type of automated closure for plastic buckets?

Yes, for industrial processes, we recommend roller closing machines. You can contact our Technical Assistance department for complete advice.

Is there a height limit for storing the products?

You should refer to the technical specifications, as it will depend on the weight bein packaged.

What are the capacities of the plastic and metal containers?

Please contact a commercial advisor for detailed information on the specific capacities of our plastic and metal containers.

What type of metal containers do you have?

Cylindrical drums, Neck in, conical.

About packaging

Are the containers suitable for food products?

Yes, all our containers are made with materials suitable for food contact, and our company is HACCP certified.

Do the metal drums have certificates for hazardous substances?

Yes. Please check our listing.

Are containers suitable for the packaging of and z substances - un regulations?

Yes. Please check our listing.

Do you recommend your plastic buckets for use with frozen products? Is there any temperature limit?

Yes, with proper care during phase changes, especially if the content has a high water percentage. In general, the containers perform well down to -18°C. Due to their properties, we recommend using HDPE over PP.

Can i package solvent-based products?

No se recomienda. Ver nuestras ETP's

What types of products are suitable for metal packaging?

All those derived from agricultural, mining, lubricants and chemicals areas. In many cases it must be defined which product should be used.

Contact us for
technical support or other questions

Domestic
clients

  • ventas@rheem.cl
  • 56 224408001
    56 224408009

International
clients

  • sales@rheem.cl
  • 56 224408002
    56 224408016

Technical
support

  • asis.tecnica@rheem.cl
  • 56 224408011

Main
office

  • contacto@rheem.cl
  • 56 224408000

Domestic
clients

  • ventas@rheem.cl
  • 56 224408001
    56 224408009

International
clients

  • sales@rheem.cl
  • 56 224408002
    56 224408016

Technical
support

  • asis.tecnica@rheem.cl
  • 56 224408011

Main
office

  • contacto@rheem.cl
  • 56 224408000
NECK IN
One of the main and most common products of the agro-industry is concentrated fruit juices. These are used not only for making beverages and soft drinks but also as a natural sweetener for many foods consumed worldwide. As often happens, the primary markets for these goods are far from the main production areas. This is where logistical efficiency becomes crucial, and the best packaging systems must be utilized. The neck-in drum produced by Rheem is shipped from our factory to the plants of the leading concentrated juice producers in the Southern Cone. From there, it reaches every corner of the world in the best conditions, protecting its quality and optimizing loading volumes in containers and throughout the entire logistics chain.

CLARIFIED BUCKETS

It's no surprise that purchasing decisions are influenced by the appearance of things. Therefore, an attractive container is essential, and it's even better when consumers can see the true appearance of the product through the packaging, such as paints, foods, and more. This is why Rheem, at the beginning of 2017, started a development process with various raw material suppliers to achieve translucent containers without losing the required functional properties. Today, we are present in every region with our Kolor framework in partnership with Sodimac.

QMS SOLUTION
Optimizing costs in logistics, minimizing storage space, ensuring permanent stock and importing more efficiently: all of this is at hand’s reach when hiring our solution drums on destination.
How does this service work?
This service contemplates the installation of an assembly plant integrated to your company’s productive process. In just 225 square feet it’s possible to install the assembly plant, keeping up to 200 assembled drums in store as well as a stock of 2.880 drums ready to assemble. Our qualified team of technicians supervises the installation and start-up of the assembly plant and also provides the necessary training to start activities. We schedule a technical visit at least once a year, according to the particular needs of each client. Drums travel to your company already painted and decorated, to be kept in storage until assembly. This solution represents thousands of dollars worth in savings per year, among many other productive advantages, such as flexibility when facing the demands of a fluctuant market. Collapsed drums optimize from six to eight times their transport capacity, and storage increases from 10 to 15 times when compared to traditional cylindrical drums.

IN MOULD LABELLING

We are very aware of the importance that image has today, that is why we want to offer our clients the best technology at the service of labeling their packaging.
IML or in-mold labeling is a printing technology that produces superior quality labels compared to any other printing system on the market. There are no longer limitations when it comes to expressing your brand on our plastic buckets! Four-color process, metallic colors or transparent labels: we have the technology to apply IML to each and every one of our lines of plastic packaging. Leave the technical details to us and enjoy the view.