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Rheem Support

Your needs,
always covered

Customer service plays a pivotal role in our work philosophy. That’s why we’re always attentive to your needs. All your inquiries can be answered in our frequent questions section. Or you can get in touch with our representatives through our post sales service.

About the purchasing process

What is the minimum order quantity?

The quantity depends on the product. Please contact a commercial advisor.

Does it include shipping or do i have to pick it up?

We work with external partners who provide transportation services, and delivery coverage will depend on the volume of units to be purchased.

What is the procedure for a claim or product return?

We have a defined process for claims and returns. To activate it, you must inform your commercial representative or directly contact the Technical Assistance department, who will in turn communicate with you and assign a Non-Conformity for follow-up and response.

Do you have distributors in santiago or other regions?

No, currently sales are conducted at our factory in Maipú – Santiago, Chile.

Do you make deliveries in the metropolitan region?

Yes, we have a company that provides this service and covers the Metropolitan Region, focusing on large volume shipments. We recommend discussing your case with your respective commercial area executive.

Do you make deliveries to other regions?

Yes, we recommend discussing each case with your respective commercial area executive.

Do you have commercial representatives in other countries?

Yes, we have representatives in Colombia, Central America, Mexico, and Oceania. Please contact our Export Sub-management for further details, which can be found on our website.

What certifications does the company have?

ISO 9001:2015 and HACCP certification for both Plastic and Metal plants.

About the products and their use

Can i leave the containers outside?

It is recommended that the containers are not exposed to the elements, such as rain, sun, or heat sources.

Can the containers be used once opened?

Yes, but they must be properly cleaned with chemical products. Please note that Rheem guarantees the containers for "single use" only.

How long can i keep the containers open without using them?

For plastic containers, Rheem guarantees that the mechanical properties will remain in optimal condition for up to 6 months after the customer receives them, as long as they are stored under appropriate conditions, according to the plastic buckets' safety data sheet.

For metal containers, it mainly depends on the environmental conditions in which they are stored. Refer to the container's shelf life guide. We always recommend storing the drums indoors, on pallets, and without significant variations in temperature, humidity, or exposure to corrosive agents or environments. You can request this information from your trusted representative.

What packaging temperature can the containers withstand?

For plastic containers, the maximum packaging temperature is 70ºC, with the normal range between 50 and 60ºC for a maximum of 20 minutes. Please consider that the product's density and environmental temperature conditions can limit the stacking of filled buckets. Filled and closed buckets should not be exposed to high temperatures or direct sunlight.

Metal drums can withstand temperatures ranging from –18ºC to 60ºC without any issues.

Can you develop the decoration of a container?

Yes, we have a Printing Services department that supports this process. To proceed and develop your needs, please channel your request through the respective commercial area executive. For this purpose, it is ideal to have the artwork already designed in the Adobe Illustrator software.

How can i close the plastic buckets?

Use a rubber mallet for low-volume packaging processes and a roller closing machine for high-volume packaging processes.

Do you recommend any type of automated closure for plastic buckets?

Yes, for industrial processes, we recommend roller closing machines. You can contact our Technical Assistance department for complete advice.

Is there a height limit for storing the products?

You should refer to the technical specifications, as it will depend on the weight bein packaged.

What are the capacities of the plastic and metal containers?

Please contact a commercial advisor for detailed information on the specific capacities of our plastic and metal containers.

What type of metal containers do you have?

Cylindrical drums, Neck in, conical.

About packaging

Are the containers suitable for food products?

Yes, all our containers are made with materials suitable for food contact, and our company is HACCP certified.

Do the metal drums have certificates for hazardous substances?

Yes. Please check our listing.

Are containers suitable for the packaging of and z substances - un regulations?

Yes. Please check our listing.

Do you recommend your plastic buckets for use with frozen products? Is there any temperature limit?

Yes, with proper care during phase changes, especially if the content has a high water percentage. In general, the containers perform well down to -18°C. Due to their properties, we recommend using HDPE over PP.

Can i package solvent-based products?

No se recomienda. Ver nuestras ETP's

What types of products are suitable for metal packaging?

All those derived from agricultural, mining, lubricants and chemicals areas. In many cases it must be defined which product should be used.

Contact us for
technical support or other questions

Domestic
clients

International
clients

Technical
support

Main
office

Domestic
clients

International
clients

Technical
support

Main
office